In memory ofJonathon Robert Grey
3rd February 1990 - 15th May 2022
Frequently Asked Questions
I'm being asked for a password when I try to view a service - what do I do?
For privacy reasons, some families prefer that a password be set up for their service.
If you are prompted to enter a password, you will not be able to watch the service without it. Please reach out to the family to ask for the password if one has not been provided to you.
Why isn’t live streaming working?
Our live stream services run in desktop, tablet and mobile devices. If there is an issue with the live stream this webpage will display a red banner at the top of the page advising you of the issue.
If the stream is not displaying, it is likely due to your setup and we kindly ask you to please try the following:
How long will this live stream and recording be available for?
Live streaming is currently a free service, recordings will be available online and to download for up to six weeks after the service date subject to the families approval.
What is the difference between live streaming and recorded services?
Live streaming shows services in real time, as it happens, while recorded services show a video of the service directly after the event.
Can I download a recording of the service?
Unfortunately not via this website. Please reach out to the family to get a copy of the recording.
What can I tell my family and friends that wanted to watch the service live
Your family and friends can still participate in the same way, with the only difference being that if there are internet issues, they will need to view the service after the scheduled on-site service.
Will I be seen or heard whilst watching this live stream?
No this is a live stream, similar to watching live tv. You will not be seen or heard during the live stream.
I see video but I cannot hear any audio?
Ensure your computers audio device is unmuted and you have turned the volume up on the live stream player. The player might start playing muted so you'll need to unmute it to hear the audio. If there is an issue with the live stream this webpage will display a red banner at the top of the page advising you of the issue.
Can this live stream be watched worldwide?
Yes this can be watched anywhere in the world however certain regions of China block streaming services.